Finding out more detail about a specific point: "Tell me more about Option Two.".As you progress through the tunnel, start using more open questions. When using funnel questioning, start with closed questions. It is unlikely he would have got this information if he's simply asked an open question such as "Are there any details you can give me about what you saw?" Perhaps he'll be able to identify young men wearing a hat like this from CCTV footage. Using this technique, the detective has helped the witness to re-live the scene and to gradually focus in on a useful detail. "Now you come to mention it, yes, I remember seeing a big letter N." "Can you remember if there was a logo on any of the caps?" "Yes, several of them had red baseball caps on." "Were any of them wearing anything distinctive?" "How many people were involved in the fight?" It's often used by detectives taking a statement from a witness: Usually, this will involve asking for more and more detail at each level. This technique involves starting with general questions, and then drilling down to a more specific point in each. Frame setting: "Are you happy with the service from your bank?"Ī misplaced closed question, on the other hand, can kill the conversation and lead to awkward silences, so are best avoided when a conversation is in full flow.Concluding a discussion or making a decision: "Now we know the facts, are we all agreed this is the right course of action?".Testing your understanding, or the other person's: "So, if I get this qualification, I will get a raise?".Finding out the other person's opinion or issues: "What do you think about those changes?".Finding out more detail: "What else do we need to do to make this a success?".Developing an open conversation: "What did you get up to on vacation?".Describe the circumstances in more detail."Tell me" and "describe" can also be used in the same way as open questions. An open question asks the respondent for his or her knowledge, opinion or feelings. For example, "Are you thirsty?" The answer is "Yes" or "No" "Where do you live?" The answer is generally the name of your town or your address. Open and Closed QuestionsĪ closed question usually receives a single word or very short, factual answer. Click here to view a transcript of this video.
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